PitneyShip® Software Update Hub

What's New

Easily find USPS and DHL drop-off spots near you

A new feature makes it easier to find USPS and DHL Express drop-off locations nearby. Just enter a ZIP Code and choose a radius to search.
How it works:
  • Go to Shipping
  • Click Carrier Options
  • Select Find Drop-Off Locations

Access Product Update Hub via Support

You can now open the Product Update Hub directly from the Support tab in your account. It’s a quick and easy way to stay informed on the latest features and improvements.
Where to view:
  • Click Support in the top navigation
  • Select Product Update Hub

Automate weight input from digital scales

When using a connected scale, the system now pulls the weight automatically when you create a shipping label—no manual entry needed. This helps save time and reduce errors.
Where to view:
  • Place your package on a connected digital scale
  • Create a shipping label to capture the weight

Latest Updates

Using a QL-800? You’ll need a new stamp roll

The SL-SPM02 stamp roll is no longer compatible with QL-800 printers due to USPS rules. Use SL-SPM12 instead for uninterrupted printing.
Where to view:
  • Go to Shipping and Mailing
  • Click Stamp Rolls
  • Select Print Options

Smarter payment messages guide you to a fix

We’ve updated payment error messages to help you fix issues faster. When needed, you'll see direct links to the Payment screen or Support contact info.
How it works:
  • Attempt to process a payment
  • Follow prompts if an error occurs

To view past updates, click here.